Trek is the leading bicycle and cycling product manufacturer, distributor, retailer and wholesaler, a privately owned US Business. We have a stong sense of purpose with the belief that the bicycle can help contribute solutions to some of the world's big problems or urban congestion, pollution, obesity levels and growing levels of mental health issues. We are laster focused on leadership, professional development and 'putting the best team on the field'.
The Role
The IT Technician 1 role is the first point of call for all our teams when they need IT Support. This role keeps our teams running smoothly! Reporting in to the APAC IT Technician you will learn from all around the globe.
Why join Trek?
Certified by Great PLace to Wrok, Trek is an awesome place to work, with amazing benefits for all employees.
Every seat at Trek matters and every person has the opportunity to make a real difference.
Working for the bike company means working with passionate and committed peoplem and access to amazing, dicounted products.
Responsibilities
Serves as a first contact for troubleshooting software/hardware issues within the organization
Deliver exceptional customer support by actively listening, understanding customer issues, and providing effective problem-solving solutions
Assists Tier 2 technicians on various tasks as needed
User onboarding and offboarding
User permission changes
Laptop imaging
Troubleshooting printer, scanner, and label maker issues
Performs other administrative and technical duties as assigned
Participates in meetings with other regional IT resources
Provides input on improving existing processes
Job Requirements
Associate's degree or two years related experience and/or training
Experience installing, configuring, documenting, testing, training, and supporting applications and hardware
Familiarity with IT network, systems, and security principles and best practices
Well organized and can adjust to rapidly changing priorities
Other Required Skills
Communicates well between cross functional teams
Has strong presentation and written communication skills
Brings a continuous improvement mindset to his/her job
Excellent organizational and time management skills
Experience With The Following
Bonus Skills
Monitoring production systems
Performance testing
Work experience with international IT teams.
Comments