We're looking for a driven, sales-focused applicant to join our expanding Customer Service Team, due to the exciting growth we've recently been experiencing. This is a full time position, working 5 days a week from our conveniently located office in Bowen Hills.
Why Join 99 Bikes
Be recognised and rewarded for your achievements – as well as monthly awards and events, our top 10% of high achievers fly off to an all-inclusive annual Global Gathering – 2023’s was in Whistler, Canada and this year’s was in Hakuba, Japan.
Earning potential - we offer paid commission to our Customer Service Team for all sales that you generate.
Flexibility to work 5 days across a 7 day roster that fits in with your lifestyle.
Enjoy unmatched career opportunities – we promote from within wherever possible, and our people have become Team Leaders, State Leaders, Product/Online/Marketing Specialists and even GMs of overseas countries.
Grow your skills and expertise – we have our own 7-program Leadership Academy and we offer $1000 pp per year for a self-development activity such as attending a wellness retreat or getting some personal mentoring.
Save money – we pay our people to ride to work, offer cost price on bike products and discount prices on travel products (through our shareholder Flight Centre), plus we offer other extras like a paid parental leave package and free counseling services.
Grow your wealth – buy in or be allocated reward shares as part of our Employee Share Scheme which started at 99c per share and is now worth $5 per share. Our goal is for employees to own over 54% of the company by 2027.
Give back to the community – we donate 1% of our total wage bill to the charity of our people’s choice. Past recipients include RSPCA, Beyond Blue and the Children’s Cancer Institute.
Do good to the planet - we are committed to reducing our social and environmental impact and became B-Corp certified in Dec 2023. eg 75% of our shops are now solar-powered, all of our packaging is 100% recyclable and our used bike tyres are re-purposed for the surface of kid’s playgrounds.
About Us
99 Bikes humble beginnings started 2007 with our first shop only fitting 99 bikes in the store, is now the largest bicycle retailer in Australia and stretches across the globe with retail stores in the UK and New Zealand. 99 Bikes has a loyal customer base with over 1.6 million Club 99 Members in Australia, speaking to the incredible customer experience we provide in store alongside offering a huge range of great value products.
99 Bikes’ vision is to be “The World’s Most Approachable Bike Shops”. Our shop teams are filled with driven consultants on the sales floor and skilled mechanics in the workshop who are assisted by our passionate support office team. Our main support office is based in Brisbane, with some local on the ground support team members spread throughout the states.
About the Role
You will be a Customer Service Representative, working in our Bowen Hills support office. The Customer Service Team plays a crucial role for 99 Bikes - supporting our stores, and providing great interactions with our customers across both Australia & New Zealand. This is an exciting opportunity for anyone looking to have an impact across the entire business. The right person for this role will be motivated to convert sales through inbound phone calls, live chat, and emails from our customers.
Responsibilities
The role includes but is not limited to:
Converting sales opportunities, recommending products to customers, and responding to various customer enquiries via phone, live chat & email.
Supporting 99 Bikes stores with phone/email support regarding website orders.
Working across multiple web-based software systems.
Learning new systems & helping to troubleshoot customer issues as they arise.
Skills & Experience
Sales opportunity-driven mindset, keen to share, learn and collaborate with the Customer Service Team on strategies for maximising sales conversion
Experience working in a customer service role
Confident & professional phone manner
Excellent communication & interpersonal skills
Ability to problem solve and strong attention to detail
To apply, please submit your resume and a cover letter (including your top professional and/or personal achievements).A flexible start date is available.
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