Customer service and fleet care - Woollongabba
- pbourke2
- Mar 24
- 2 min read
Lug+Carrie was established in January 2020 with a mission to provide sustainable and efficient forms of transport that are not only good for people but also the cities they live in. Our current product offering includes useful eBikes on a flexible and all-inclusive subscription, as well as selling brand new and ex-fleet eBikes. Our teams across Brisbane, Melbourne and Sydney are reshaping the future by helping our communities make a Good Move on an eBike.
About the role
To help us get more people riding and to continue providing great service for our all-inclusive subscription, we're currently looking for someone who would love working with our customers and talking about our amazing eBikes. In this role you will be responsible for:
Providing excellent customer service online and over the phone
Providing excellent customer service in person from our Woolloongabba store or at client site - including offering test rides, handing over our excellent bikes to new customers and maintenance support for current customers
Assisting the coordination of our customer service experience - through booking, scheduling and supporting in-store and mobile service events
Greeting customers in-store, assessing their needs and helping them with their eBike subscription, purchase and/or accessory needs
Selling and educating customers about L+C eBikes and riding solutions
Developing basic bike maintenance skills to enable the diagnosis of customer bike issues
Accessorising bikes for handover to customers
On occasion, attending events in the community to spread awareness of Lug+Carrie and eBikes as a true car alternative
About you
We’d love to hear from you if you are an energetic and enthusiastic individual, who:
has experience working in a sales or customer service role
has excellent interpersonal and communication skills
can effectively manage and organise work in a systematic and timely manner
enjoys completing systems and administrative tasks efficiently and thoroughly (experience with salesforce will be considered favourably)
has a demonstrated ability to work in a team environment
holds a current full Australian drivers licence
is available to work Tuesday - Saturday.
The team at Lug+Carrie are passionate about what we do and are excited to welcome new people into the mix. We provide learning and development opportunities and a flexible work environment where you can thrive, all while riding a premium eBike!
Lug+Carrie values the diversity of the people we hire and the customers we serve. All qualified applicants are encouraged to apply. We will also consider part time applicants.
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