Velosure is part of the Two Three Bird global Insuretech business with operations in Australia, New Zealand, the USA, the UK and South Africa
The culture of our business is what set's us apart, we value diversity, passion, energy, creativity and a positive attitude. Did we say we like bicycles?
What are we looking for
The opportunity is for a bicycle expert to handle claims and customer service. The role will take ownership of technical bicycle, personal liability and other related insurance claims; including client queries, communications with suppliers, assisting with existing and potential partner relationships and providing relevant information to customers
What you will do
Bicycle Insurance Claims
Assist with the investigation and settlement of all technical and high-risk claims
Manage all reinsurance/recovery claims to ensure that the company recovers claims costs where appropriate
Ensure that salvage is collected, delivered, captured into our system, and sold at the most competitive price
The investigation and settlement of all claims in line with the PDS, to ensure that claims cost is kept within target
Customer Service
Constantly remain in contact with clients, and responding to clients regarding incoming insurance claims, information requests, updates or renewals of policies
Remain in contact with service providers to build ongoing relationships, and maintain communication throughout the claims process
Responding to customer insurance queries in a timely and professional manner
Investigating, resolving or escalating all customer complaints
Local Partnership Relationships
Assist senior management with strategic growth through existing and potential partner relationships (incl. bike shops, suppliers, carbon repair, new commercial partnerships)
Daily interaction with local bicycle shops and other suppliers to ensure that Velosure is a partner of choice
Attending industry events and exhibitions to grow brand awareness and identify new potential partners
Any ad hoc projects and tasks that management requests from you from time to time
Key Requirements
At least 5 years bicycle industry experience (retail or technical)
Sound knowledge of claims administration procedures will be an added advantage
Undergraduate business administration or commercial degree would be an advantage
Good administrative skills
Minimum of 5 years relevant work experience
Intermediate computer skills, including Microsoft Excel
Good interpersonal and communication skills (verbal and written English)
Effective organisation skills
High level of output
Strong customer focus
What we Offer
Friendly and supportive team environment
Inclusive Culture
Casual dress code
Growth Opportunities
Technology-driven work environment
Please click the apply button to submit your application
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